Refund Policy for Kerala NEET Academy – Education App
Effective Date: 01 NOV 2023
Thank you for choosing Kerala NEET Academy’s education app. We strive to provide a valuable and seamless learning experience for our users. Before making a purchase, we encourage you to carefully read and understand our refund policy.
1. Refund Eligibility:
- Refunds will only be considered for purchases made directly through the Kerala NEET Academy app.
- Refund requests must be submitted within 3 days from the date of purchase.
2. Non-Refundable Purchases:
- All purchases made through the Kerala NEET Academy app are generally non-refundable.
- No refunds will be provided for any courses, subscriptions, or in-app purchases.
3. Exceptions:
- In exceptional cases, Kerala NEET Academy may consider refund requests for technical issues or errors that significantly hinder the user’s ability to access and use the purchased content. Each request will be assessed on a case-by-case basis.
4. Refund Process:
- To request a refund, please contact our support team at support@keralaneetacademy.com within the specified timeframe.
- Include your name, email address, date of purchase, and a detailed explanation of the issue leading to the refund request.
- Our support team will review your request and respond within 3 business days.
5. No Refund on Termination:
- If your account is terminated due to a violation of our terms of service or community guidelines, you will not be eligible for a refund.
6. Changes to the Refund Policy:
- Kerala NEET Academy reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately and communicated through the app or our website.
By using the Kerala NEET Academy app and making a purchase, you acknowledge and agree to the terms outlined in this refund policy. If you have any questions or concerns, please contact our support team at support@keralaneetacademy.com.