Kna Refund Policy
Refund Policy for Kerala NEET Academy App
Effective Date: 1st November 2023
At Kerala NEET Academy, we are committed to providing quality educational resources and services through our mobile application. We understand that situations may arise where you might need to request a refund for a purchase made within our app. We have outlined our refund policy below to ensure transparency and fairness for all users:
1. Refund Eligibility:
– You may be eligible for a refund if you meet one or more of the following criteria:
– You accidentally made a purchase and notify us within 48 hours of the transaction.
– The app’s content or features do not function as described, and you notify us within 7 days
of the purchase.
– You experience technical issues that prevent you from accessing essential educational
materials, and you notify us within 14 days of the purchase.
2. Non-Refundable Items:
– Some in-app purchases or subscriptions may not be eligible for a refund. These exclusions will be clearly communicated at the time of purchase.
3. Refund Process:
– To request a refund, please reach out to our customer support team at [email address] with
the following details:
– Your full name and email address associated with the purchase. – Date of the transaction and the amount paid.
– Reason for the refund request and any relevant details.
4. Refund Timeframe:
– Once your refund request is received and approved, we will process the refund within 5 business days. The time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
5. Payment Method for Refunds:
– Refunds will be issued using the same payment method used for the original purchase.
6. Abuse of Refund Policy:
– Kerala NEET Academy reserves the right to deny refunds if we suspect abuse of our refund policy, such as repetitive refund requests or fraudulent activity.